Implementation of the Implementation Regulations for TV Extended Service

Content Tip: It is understood that the “Code for Implementation of TV Extended Service” is the first domestic extended service specification for TV products. At present, most of the extended warranty services in China are provided by third-party service agencies contracted with extended warranty vendors, and consumers often mistakenly assume that they are provided by the original manufacturer, coupled with the lack of relevant regulations and the incorporation of some unqualified companies. In this area, relevant consumer complaints have been increasing in recent years, which has harmed the legitimate rights and interests of consumers and producers.

The "Code for Implementation of TV Extended Service" was promulgated and implemented by the China Electronics Industry Association. This means that flat-panel TVs have extended warranty coverage services to regulate and guide the rapid development of television in recent years, but the quality of the TV extended warranty service market. At the same time, the “Technical Specification for Flat TV Mounting Brackets” was issued.

It is understood that the "Code for the Implementation of Extended Warranty Service for Television" is the first domestic extended warranty service specification for television products. At present, most of the extended warranty services in China are provided by third-party service agencies contracted with extended warranty vendors, and consumers often mistakenly assume that they are provided by the original manufacturer, coupled with the lack of relevant regulations and the incorporation of some unqualified companies. In this area, relevant consumer complaints have been increasing in recent years, which has harmed the legitimate rights and interests of consumers and producers. Therefore, the specification stipulates the related responsibility of the TV extension service provider. According to reports, the "Code for the Implementation of Extended Warranty Services for TVs" mainly stipulates that, when designing an extended warranty business, the television extension service provider must sign service support cooperation agreements such as spare parts supply and technical support with the product producer, and reserve it in advance. The types and quantities of special products (or substitutes) for the types and quantities of the extended warranty products sold during the maintenance and service guarantee period shall be guaranteed to ensure that the services entering the extended warranty period can be carried out normally; and the extended warranty supply enterprises shall also have professional after-sales services. The team and perfect after-sales service network clearly stipulated that the product could not be repaired within 90 days due to the reason of the extended warranty supply enterprise. The extended warranty supply enterprise should replace the same model product (or product with a function no less than the original model) for the customer. The regulation also stipulates that the extended warranty service contract must be expressly designed to control risks and better protect the interests of the extended warranty users. The extended warranty supply enterprises must insure insurance companies in mainland China (excluding Hong Kong and Macau) and extend television coverage. The supply companies and sales companies may, together with the probability of occurrence of the extended warranty service risks and different extended warranty periods, make provision for the payment of liability.

At present, there are many types of flat-panel TV stands, and there are more and more consumers who choose to use them together with flat-panel TVs. However, the technical standards of the TV brackets are not uniform, and the incidents in which TV products are damaged due to the quality problems of the brackets also occur. . In view of the above, the China Electronics Video Industry Association organizes domestic professional stent manufacturers and backbone television manufacturers. Based on the production and use of domestic TV mounting brackets, and with reference to relevant overseas standards, it has formulated the "flat panel TV mounting bracket technology. "Specifications" have made comprehensive provisions in terminology and definitions, structural requirements, performance requirements, requirements for accompanying accessories, and test method requirements for ensuring the safe use of TV stands, and use flat-panel TVs for consumers' safety. Bracket products provide protection.

Hao Yabin, vice president of the China Electronics and Video Industry Association, pointed out that televisions have now entered the era of intelligence, and the television service in the intelligent era is a technical and social work that involves the vital interests of consumers. The interests of television production companies and related service providers are an indispensable part of the quality assurance system for television manufacturers. They are also an important driving force for corporate development and industrial transformation and upgrading. They hope to be instructed by government authorities and concerned about all sectors of society. With support and supervision, we will jointly build a harmonious television consumption and market environment, safeguard the legitimate rights and interests of consumers, and promote the healthy and sustainable development of China's TV industry.