Just a few days ago when I played the game, the left mouse button of the Logitech mouse G500S double-clicked seriously, because the game is very sensitive to shooting games, click, directly put two shots, I thought it was my own key speed, Quit the game, directly click the folder test, sure enough, to determine the left-click fretting double-click problem, the mouse I remember was bought above Jingdong (my digital products are basically started in Jingdong), but in the past so long, I also remember Don't buy it anymore, just flip your purchase on JD....
Let's take a look at this mouse first. With such a long time, the fineness is still quite good, especially the feel of the G500S I like, how to say G500S is also a generation of classics in the history of Logitech
Attach a link, because the JD Logitech mouse G500s is under the cabinet, and the last search link
Logitech Mouse - Product Search - Jingdong search.jd.com direct link Later, under the Tmall search, there are still to sell, but the price is too high, attach a link
Sky cat, enough links to list.tmall.com Has been turned to April 2015, and finally found, because after the sale of Logitech peripherals is three years, so my G500s is in the insurance, then click on the application for sale
Fill out the after-sales application form. I chose to repair it at that time because I still liked the feel of the G500s. I could choose to pick up the items or send them to the local Jingdong Railway Station. I would like to pick up the pick-up parts.
After filling in the application form, press OK to submit it. I remember applying it at 9:00 in the evening because I took a vacation on the second day and stayed in bed. I got more than 9 in the morning and sent me pickup information. Immediately after seeing, get up and find the mouse box
Basically, my mouse box has not been lost, because the mouse used to use Razer is used to save the box (Razer's mouse depends on the box after sale), and there is no need to place the mouse after the mouse
G500s' weight attachments I can't remember where to put it, manuals and service cards are all inside
After a short while, Jingdong’s courier gave me a call. The attitude was very good. He asked my family to pick up the apartment on the floor. I was going to go out and I was going to go out. I asked him to wait for me at the entrance of the community. I immediately went down. After the meeting, I also specifically said that some parts of the mouse itself are missing, the invoice is not, he said no problem, as long as the mouse is OK, then he checked the appearance of the mouse directly into the bag, and printed Pickup slip sent to me. I thought at the time: As early as I knew, I wouldn't pack a box for you. I will keep it as a memento!
After two days, Jingdong sent me a message saying it had received the goods.
Because at the time I didn’t hear the phone ring outside, I missed Jingdong's after-sales processing call and later saw this message.
However, I did not return to the phone anytime soon. Just like the message mentioned above, the number was at the beginning of 0527. At first glance, it was known that Jingdong was the after-sales service. After answering the phone, the other party indicated the identity of the customer and went directly to the subject. (Simulation dialogue)
JD customer service MM: Sir, Hello, you are applying for a Logitech mouse. Model: G500s. Applying for after-sales service is maintenance. Now that the mouse is no longer sold, it can't be repaired, nor can it provide new service. We offer two options for you to choose from: 1. You will be given a discount of 80% of your actual mouse payment at the time. 2. You can select any Logitech mouse with a price of 300 or less.
Me: Then change me to G502 directly.
JD Customer Service MM: Yes, please wait a moment, I'll check it for you first... I'm sorry, sir, the G502 you requested is now priced at 439. You can't replace this mouse for you. Mouse selection within 300 yuan.
I: (Because I have a friend who has done a post-sales customer, I know they have a superior supervisor and they have more authority.) Then, sister, you help me apply for it. After all, when I started Logitech G500S, it was a wired mouse flagship product. Then you said Can not provide maintenance and replacement services, of course, I will choose the current Logitech G502, Logitech is now the flagship wired mouse ah.
JD Customer Service MM: That Mr. Well, I'm here to apply for you here, call you later, please pay attention to answer.
After 10 minutes, there will be a call starting with 028:
Customer Service Supervisor MM: Sir, Hello, I am the after-sales service customer service supervisor for the Southwest Region. You just asked us to specify the requirements for the Logitech G502 with our after-sales customer service. We can't handle it because the G502 is now priced at 439 yuan and your mouse. The actual price of 299 yuan, the price gap is too large, beyond our authority, I'm sorry, or we will give you a real payment amount of 8 back now, right?
I: Why can't I handle it? Isn't your 299 at the lowest price of your G502 Double 11? How can we not change it?
This was also a push for Aunt Zhang at the time.
domestic
Logitech Logitech G502 RGB adaptive gaming mouse 299 yuan undamped roller, a key in the end the thrill, G502 recent low prices. Jingdong special price to 319 yuan, you can stack the entire category of 200-20 coupons, 299 yuan to hand bags, the recent low-cost machine. Value Friends broke the original: Logitech G502.319 can use 200-20 volume 299 yuan. The Logitech G502 ProteusSpectrum uses an asymmetrical design for right-handed players. There are textured rubber non-slip side skirts as well as the laugh of the Bengal | Value 247 Comments 315 Collection66 Direct Access View Details Customer Service Supervisor MM: I'm really sorry, sir, the price you mentioned is our activity price at that time. Now the event is over. Well, because you are our distinguished diamond customer, my greatest authority is to let you choose in JD.com. Now the price of the mouse within 350, you can choose any one, after you tell me the model, I give you a note, you can receive tomorrow, you can not see it?
Me: Then let me have a look. (As a result, I saw the price of the mouse above JD.com no matter what brand price is too high). Since the customer service is online, I immediately responded to her and said that you applied for a squat and helped me change the G502.
Head of Customer Service MM: I'm really sorry, sir, your request is, indeed,... (Then it was the conversation in the past ten minutes. The general content was to know what it was, to be reasonable, to talk for ten minutes)
I did have something on that day. I had to go out on time at 6 o'clock. I hadn't been involved with the customer service manager MM for so long. Then I promised to pay cash 8 to return to the present request. After listening to the customer service supervisor MM, I was very happy to say her. The maximum privilege gave me a refund of 259 yuan (including 10 yuan coupons). I didn't even know if I was grateful to her or how it was. At the end I asked her, you are Chongqing sister, so straightforward, she really honest A word from Chongqing: Do you mean, brother, immediately New Year, I remember to praise the sister Oh, we praise linked to the bonus Oh ~ (I was drunk, had to say Jingdong service is really good!)
Hung up the phone a short while, Jingdong sent an SMS message to the service order processing
After I got home at night, I turned on the computer and Jingdong saw that the money had arrived and the speed was still quite fast.
The entire after-sales time from pick-up to completion processing takes almost three days, and each session has a record and operator real-name registration
The entire after-sales experience was quite satisfactory. The speed of processing and the attitude of the customer service staff were all very good. The only regret was that they had not been able to change to the new G502, and finally returned to the present 249. They were also satisfied and waited for a good price before they started. , As early as last year's double 11 299 good price when it was time to pick a G502!
Later on during the Spring Festival, I chatted with friends about this matter. A friend said that you shouldn't be lazy. Go straight to Logitech after-sales service. If there is a problem, the after-sales service will directly give you a new G502, and it will be the new G502, my friend and him. He said that he was also a double clicker on the G500S. After he got the sale in October, he saw that the master took a mouse and connected to their computer to test it. After filling in the report, he could sign a new one and he could wait for a while. The result is actually the Logitech G502 mouse. This is also a reference for later people, if any of the value of friends also have a similar situation with the Logitech mouse, local sales, or go after the sale there, if lazy cancer like me, such as Jingdong pick up parts Yes, depending on your mood! Well, write it here. Finally, I wish you all a happy life! ! !
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