Fight once to return to the fare: Jingdong SAMSUNG Samsung Galaxy S7 Edge accidental warranty experience

1, inexplicable broken screen

To say that this broken screen, it is really quite baffling, took out from the bag and found the bottom right corner of the screen broken ... ...

The corner is broken...

Broken……

A comminuted fracture was seen on the corner of the eye and the impact should not be small, but I thought I was not falling.

Looking at it from another angle, it was found that not only the corners were broken, but also the cracks that broke through the screen.

LZ really did not know how it was broken until now.

A golden opportunity, I forgot to take a broken screen Kuso.


2, Samsung after-sales service

After the discovery of the shattered screen, the first time I thought of was the accident insurance that was given when the order was placed in Jingdong. Before that, there were special orders for gifts, and I did not expect to use this day:


However, the first contact is not Jingdong's insurance service, but the first sale to Samsung after a phone call:

Please look for the Baidu security certification official customer service phone !

Samsung's customer service mm asked the address of LZ and asked the address of LZ. The address and contact information of the nearest local customer were sent to the mobile phone via SMS. LZ hit the local sale and got a reply: The broken screen was not sold. Within the scope, you need to change screens at your own expense. The screen replacement cost of the S7 Edge is 1,554 yuan.

Then check it out from the Samsung official website, the cost is 1391 yuan - why there will be in and out with the local sales! ?

In any case, it is very expensive, LZ will no longer pursue what is out of the door, directly to find the accidental insurance donated by Jingdong.


3. Jingdong accident insurance

Find the accidental insurance page in the Jingdong order at that time and browse it again. Here is the entire claim process:

1) Add WeChat

LZ first scanned the QR code and added the WeChat account number “JD Guoshou” according to the Jingdong accident protection page. We can find maintenance methods, mailings and self-repair in WeChat:

Looking at the number of characters also knows that it is much simpler to send in. The LZ of course also chose to send it to you. However, WeChat is completely self-service, but there is no end in the snacks, or hit the insurance customer service . After answering customer service, the customer inquired in detail the name, the order number of Jingdong, and the order time (point to the date of the day), the time when the screen was found (and the time of the day), and the reason for the screen scraping. . Less than two hours later, a Beijing-based staff member called and briefly inquired about the next model and damage, and informed that the process would be resent to the reserved mobile phone number.

Well, there are real people returning to visit, confirming the text message, and feeling more than WeChat's self-help.

Soon LZ received a text message and then pressed a text message to print a copy of the ID card and Jingdong orders. He simply wrote a risk process and sent the information along with the phone to the address in the text message .

Have had to ask for the claims under the treasury data, all the time even have to print out the document and written out of the risk process and signature, open online to fill in the claims data can save how much effort and resources.

In fact, from the express status point of view on the 27th has been signed, SF the next day is still very much to force, but the 28th received the confirmation message received by the insured side of the phone.

Have to Tucao under the progress of the query system, only through telephone inquiries, give a claim code self-help query how good.

LZ is also too lazy to check the progress of the call. In any case, the call does not have much to do with the progress of the progress, until the text message out of the Qu Ping out of stock, picked up on the 27th.

However, unexpectedly, on the 10th, I received a text message to notify us that I had repaired it. I quickly filed a message to the user as far as I could. In the afternoon, I received a SMS notification and sent it to SF Express. I finally received the phone 23333 after the other day.


4, a new look S7 Edge

There are thick foam bubbles outside the bubble, SF packaging is always so forceful.

The new S7e is back.

Finally found the exciting beauty.

The sticker on the back of the camera is marked with the LZ's name and time of mailing. The entire phone is also affixed with plastic sheets on the back. It is probably afraid of scratches in the entire process, tearing off the plastic paper and brand new.

Ah, is there a sticker on the top of the phone? Seems to have it? Is there anyway?

There were two films in the gift when buying a mobile phone. One was used before, and one was left. At this time, only Venus’s iconic action can represent LZ's mood. At this point, the entire Jingdong accident insurance claim process was successful. In the end, just in time for the day before the Aunt Zhang’s activity, she did not have to carry the SLR.


5 Conclusion

The claims process was very smooth and the experience was very good overall. Here's a brief summary:

advantage--

1, the low cost : In addition to the burden of sending a one-way delivery in the past (no need to bear the return delivery fee), the other no need to spend money. A screen of more than a thousand oceans, ah, is really worth the price back to the insurance.

2, the process is simple : the preparation of materials sent in the past can let go, regardless of the whole operation process is very simple.

Slot point -

1, the original claims methods : Claims materials must be paper mail, online reporting, then the efficiency can be much higher; during the repair process can only check the progress of the phone, if the rationale for online self-service claims on the more convenient.

2, the claims process is not standardized : there is no claim number, receipts, people until the claims have a kind of sloppy and non-practical feeling.


With regard to the S7 Edge, it is still not known how to break it. Now, if you think about it, you will still see a black line. LZ's proposal is just like the picture: S7 Edge must have insurance, because the chance of breaking the screen is too great .

Simple search, insurance including mobile phone screen is really not too much:

Ping An phone mobile phone screen protection card, 49 yuan warranty for one year, pay up to 1,000 yuan, but has been off the shelf on June 24 (that still said a P ah).

At present, Jingdong has a mobile insurance page for the opening season, which sets different insurance amounts for different mobile phones according to the thousand yuan and one file.

There are multiple models of mobile phones in each stall, but there is no S7 Edge, is the insurance company knows that it is not profitable.

There are other broken screen insurance, in order to avoid being labeled as five hair, and do not know how reliable.

In the end, we welcome friends who recommend cutting the screen risk and relying on the recommended membranes and condoms.

Bead

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